Refund Policy
Effective Date: December 15, 2025
At The Robert Mihaly Gallery, every piece is created or produced with care. Because many items are made to order or hand-finished, our refund policy reflects the nature of fine art and custom prints.
1. Refund Eligibility
Original Paintings & Limited Edition Prints
All sales of original artworks and signed, textured limited editions are final.
Because these pieces are unique, we do not offer refunds unless:
- The artwork arrives damaged in transit
- The incorrect item was shipped
If you experience an issue, contact us within 7 days of delivery with photos of the damage or error.
Standard Prints & Merchandise
Refunds may be issued for:
- Items damaged during shipping
- Incorrect items shipped
- Manufacturing defects
To qualify, contact us within 7 days of delivery with a description and photos of the issue.
2. Non-Refundable Situations
We cannot offer refunds for:
- Customer mistakes in size, framing, or color preference
- “Change of mind” returns
- Items returned without prior authorization
- Orders past the 7-day reporting window
Most prints and merchandise are produced on demand, so refunds for personal preference cannot be accommodated.
3. Lost or Missing Orders
If your order is lost in transit, we will work with the carrier to verify the issue and provide a replacement or refund as appropriate.
4. How to Request a Refund
To request a refund or report an issue, please contact:
Email: robert@robertmihaly.com
Include:
- Order number
- Photos of damage (if applicable)
- A brief description of the issue
We will respond as quickly as possible to resolve your request.
5. Exceptions
In rare cases, special commissions or custom agreements may carry their own terms. Any exceptions will be communicated in writing at the time of purchase.